The words that come out of our mouths can be interpreted in four ways: positive, negative, neutral, or unclear. Smart, emotionally-mature folks tend to speak in public in a deliberate, transparent manner; crafting their words to minimize a negative or enigmatic response.
But the truth is that we’ve all said something we’ve regretted. Perhaps our words deeply hurt someone, whether intentional or not. We’ve all had to deal with the horrible “I want to stick my dirty foot into my dirty mouth” feeling.
Yeah, it sucks. It really sucks.
Emotional intelligence (EQ) is defined as “the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically.” One’s level of EQ is often determinative of how our words are interpreted by someone else. Indeed, this perception is essential in public.
Furthermore, it is this type of intelligence – not “book smarts” or IQ score – that plays the predominant role in deciding what to say and, just as important, what not to say. EQ is intrinsically linked with social awareness – the ability to decipher the emotions and experiences of other people. In other words, our ability (or inability) to be empathetic.
To avoid the dreaded thoughts and feelings that accompany an impulsive, erratic string of words, it helps to have a basic understanding of things not to say in public.
“Wise men speak because they have something to say; Fools because they have to say something.” – Plato
Here are 10 things that emotionally intelligent people refrain from saying in public:
1. “It’s not fair!”
Well, life isn’t fair – something most mature adults understand. Perhaps what happened is not fair; it may even be an egregious injustice. The thing to remember is that people surrounding us are often unaware of the “incident,” and even if they are privy to the scenario, proclaiming “It’s not fair” does absolutely nothing to solve the problem.
As difficult as it may be, focus your attention and efforts on resolving the issue. You’ll feel better about yourself, maintain your dignity, and may just solve the problem!
2. “You look tired.”
Here’s the thing: we have absolutely no idea what is going on behind the scenes of a person’s life. Saying “You look tired” – no matter how well-intentioned – signals to the person that their problems are on display for everyone to see.
Instead, phrase your statement or question in an empathetic fashion. For example, “Is everything okay?” suggests that you’re concerned about what’s going on.
3. “For your/a…” statements
Examples: “You look great for your age,” or “For a woman, you’ve accomplished so much.”
As we all (or should) know, age and gender biases still exist. The chances are that the person you’re speaking to is well aware of such biases, and are offended by the very mentioning of them.
No qualifiers needed. Just compliment the person.
4. “As I’ve said before…”
Who hasn’t forgotten something said from time to time? This phrase implies that you’re insulted for having to repeat yourself, or that you’re somehow “better” in some way than the recipient.
To be fair, repeating the same thing over and over again to the same person is frustrating. Refrain from verbalizing this frustration, and attempt to clarify what you’re saying.
Do the decent thing and remind them from time to time.
5. “You never…” or “You always…”
The truth is that no one ever does or doesn’t do anything. Usually, these words are spoken disingenuously, dishonesty, or dramatically. Too often, they’re used to hurt someone else out of anger or contempt.
Substantiate what the other person did – and provide specifics. An example: “I’ve noticed that you continue to (such and such), is there anything I can do to help/something I should know?”
6. “Good luck.”
This one is going to be a source of discussion, and rightfully so.
Here’s our rationale: luck takes an outcome out of the person’s hands, and subjects it to outside influences or chance. Has anybody ever leveraged their aptitude to win the lottery? No. It’s luck.
Again, this phrase is subtle, often well-intended, and is certainly subjective to one’s own interpretation. But saying something along the lines of “I know you have what it takes,” or “You’ve got this in the bag” may bolster someone’s confidence to a higher degree than the notion of luck.
7. “It doesn’t matter to me.”
When someone seeks out your opinion, they do so expecting constructive feedback…any feedback. Saying “it doesn’t matter” – in a way – suggests that either (a) their situation is of no consequence to you, or (b) that taking the time necessary to provide feedback isn’t a priority.
Instead, be cognizant of the person’s situation. If pressed for time, suggest another where you can actively listen.
8. “With all due respect…”
Stop. Are words about to come out of your mouth truly influenced by a measure of respect for the recipient? If you can honestly answer “yes,” then carry on. Just know this: how you frame your words; your body language, and your voice intonation will quickly make it apparent whether or not due respect was given.
On the other hand, if this is phrase spoken in “auto-pilot” mode, in an attempt to “ease into” a discussion that has nothing to do with “respect,” it’s best to pump the brakes.
9. “I told you so…”
This phrase is bursting with conceit and superiority. How many of you read this phrase and imagine two elementary-aged kids playing in some sandbox or playground? (Honestly, this writer did.) The reason is that the phrase “I told you so” is childish and immature. No intelligent, mature adult should utter such words from their lips.
You may have warned someone of consequences of a certain action. Maybe they had it coming, whatever “it” is. Maybe they’re even beyond the point of constructive criticism.
Find some way to interact with someone who’s made a bad decision that doesn’t involve contempt. Maybe they need some help that we can’t provide. Consider your options and act (and speak) intelligently.
10. “I give up.”
Raise your hand if you’re guilty of saying this in public…
I GIVE UP
(Raises both hands.)
Joking aside, saying “I give up,” while seemingly harmless, it an affirmation that we’re incapable of overcoming something in front of us. Maybe it’s a terrible boss, a difficult assignment/project, a disdainful co-worker, or any countless number of things.
But remember: you are much stronger/smarter/capable than you think. There is absolutely nothing that you cannot overcome. “I can do this” are the only words you need–especially when in the public eye.
Believe in yourself!